Where can I buy parts and accessories?
Parts and accessories can be purchased at our online store.
What if the parts I need are not available at the online store?
If the parts needed are not available at our online store, please contact: firstname.lastname@example.org.
Do you have a custom shop?
Our factory is not set up to offer custom options at this time.
What can I use to clean my guitar?
We recommend using the Godin guitar polish to clean your guitar. It can be purchased at our online store.
Does Godin sell guitars directly to consumers?
Godin does not sell guitars directly to consumers; instead, we use a network of authorized and knowledgeable dealers, which include both storefront and online locations. You can find a complete list of dealers here.
Why are guitars not combined with accessories on the same online order?
It is not possible to combine guitars and accessories on the same online order, because it would be impossible for our authorized dealers to carry every single accessory we offer, and in most cases, they ship from different locations, therefore the order cannot be consolidated.
Why do I see a difference in the amount authorized and the amount charged?
The sales tax that is displayed in the checkout is estimated based on your shipping location and may not match the final charge on your card. That is because we redirect the online guitar sales to your local dealer. Some dealers have to pay a different tax rate based on their location. Any previously authorized sales tax that was charged in excess will be refunded automatically.
What happens if I want to cancel my online order or if I am not satisfied with the guitar?
Once the dealer claims an online order, he is responsible for delivering the guitar to the customer. It is also possible for customers to request an in-store pickup by contacting the dealer directly. If you are not satisfied with your guitar, please contact your dealer within 30 days of the delivery for a refund.
How do I proceed if warranty work is needed?
Warranty claims are handled by each of our dealers, and the customer should contact the dealer/the original point of purchase for warranty work.
What is the warranty on Godin guitars?
All Godin guitars are covered by a limited lifetime warranty. Electronics and parts are covered for one year.
Is the warranty transferable?
Unfortunately, the warranty is honorable for the original owner only.
What models are available for left-hand players?
You will find our left-handed models here.
How can I apply for a job at Godin?
We encourage you send your resume to: email@example.com.
Do you offer TRIC cases for solid-body models?
TRIC cases are not available for solid body models at this time.
What is HDR?
A Godin guitar that is equipped with the High-Definition Revoicer (H.D.R.) system is like having 2 sets of pickups in 1 Godin guitar. The H.D.R. augments and revoices the frequencies of each pickup with a zero-hum, noiseless high-definition sound, which gives players that extra bite along with a dynamic response that accentuates the natural nuances of the instrument. It is revoiced with an active preamp, which enables you to essentially go from passive to active pickups by the simple push of a button, located between the tone and volume knobs on select Godin electric models. This “true bypass” system maintains the voicing integrity of the passive pickups, while allowing them to become active without affecting tonal quality.
How can I find a Godin dealer in my area?
Please visit our online dealer listing. Although we cannot guarantee that all dealers carry every product we make, the ones listed are authorized Godin dealers and have access to our complete line.
Why do some models get discontinued from time to time?
We constantly work on improving, updating, and innovating our products. Like other consumer-driven industries, we introduce new models each year and that means that some previous models may get replaced.
Where can I take my instrument or amp to be serviced?
The first contact should be made with the original point of sale or the dealer where you purchased your instrument. If the guitar needs to come back to us, they will help you get RA # (Return Authorization number) from our Customer Support Team. If you prefer to have your instrument serviced locally, please feel free to contact our Customer Support at firstname.lastname@example.org in order to obtain information on the closest authorized repair center.
How do I become an authorized dealer?
Please email us at email@example.com and indicate your state or province, and we will forward your contact info to the appropriate sales representative.
Will Godin endorse me or my band?
We love to support artists who play our guitars! We have a lot of requests for support, so we recommend submitting an Artist Request here.
How can I stay in the loop about new products and announcements?
If you still haven’t found the answer to your question, please feel free to contact us by email at: firstname.lastname@example.org